Privacy Policy & Cancellation Policy

Privacy
Arusha regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Arusha users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact the owner at 03 5250 6200.

Collection of Information
In order to use the Arusha website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Arusha is collected via correspondence from you or your company. This may be via telephone, email or directly through our website.

Use of Collection Information
Any details collected from Arusha customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.

Cancellation
In the event you cancelling your booking, giving at least one month’s notice, we will refund your deposit after deducting $75 administration fee.  Cancellations of less than one month before the date of stay will result in forfeiture of deposit unless another booking for that date is procured by another customer.  In this case the deposit will be refunded minus a $75 administration fee.

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Arusha bedroom

At just a little over an hour from Melbourne, we invite you to come and experience this relaxing and private accommodation.

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